Privacy Policy

1. Introduction

Welcome to the Nepal Airport Taxi App ("App"), operated by Transhelp Technologies Nepal Pvt. Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a safe and seamless experience for travelers in and out of Nepal.

This Privacy Policy explains how we collect, use, and protect your information when you use the Nepal Airport Taxi App.

Company Information:

  • Company Name: Transhelp Technologies Nepal Pvt. Ltd
  • Address: Ward No.5, Gairidhara, Kathmandu
  • Email: support@nepalairporttaxi.com
  • Phone: +977 9708734252

2. Information We Collect

a. Personal Information

We collect the following information to provide our services:

  • Name
  • Contact details (phone number, email)
  • Payment details (for ride bookings)
  • Location data (for navigation and ride facilitation)

b. Non-Personal Information

We collect the following non-personal information:

  • Device information (OS version, app usage, and IP address)
  • Trip and booking details

3. How We Use Your Information

We use your information to:

  • Facilitate ride bookings to and from the airport.
  • Process payments and manage refunds.
  • Provide accurate navigation and location tracking for drivers.
  • Send ride-related updates and notifications.
  • Improve our app experience and resolve technical issues.

4. Information Sharing

We do not sell or share your personal information except in the following cases:

  • With Drivers: To share essential ride details (pickup location, destination).
  • Service Providers: For payment processing, analytics, and app support.
  • Legal Authorities: To comply with legal and regulatory obligations.

5. Location Data

We use location data to:

  • Enable accurate pickups and navigation.
  • Ensure smooth ride facilitation.

You can disable location access, but this may affect the app’s functionality.

6. Data Security

We take appropriate technical and organizational measures to safeguard your data. While we strive to protect your information, we cannot guarantee 100% security. Data in transit is encrypted.

7. Your Rights

As a user, you have the right to:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You may request corrections or updates to your personal information.
  • Erasure: You can request the deletion of your personal information by writing an email to us at support@nepalairporttaxi.com, subject to certain legal obligations and legitimate business purposes. The process might take 7-14 days.
  • Object: You can object to the processing of your personal information in certain circumstances.
  • Opt-Out: Disable location tracking or notifications.

To exercise your rights, please contact us at: support@nepalairporttaxi.com.

8. Data Retention

We retain your information only as long as needed for:

  • Service provision (e.g., trip history and payment records).
  • Compliance with legal obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes via in-app notifications or email.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

  • Company Name: Transhelp Technologies Nepal Pvt. Ltd
  • Address: Ward No.5, Gairidhara, Kathmandu
  • Email: support@nepalairporttaxi.com, developer@nepalairporttaxi.com
  • Phone: +977 9708734252